The fact of placing an order by mail, telephone or on the web is equivalent to full acceptance of the prices, the description of the products for sale and the general conditions of sale. You agree to provide us in a certain and correct way your email address, postal address and other contact information, stating that you know that we can use this information to contact you if necessary, in accordance with our Privacy Policy . If you do not provide us with all the information we need correctly, we will not be able to process your order correctly.

Joya Cakes will do everything possible to please all its customers, but all orders are subject to the availability of the corresponding products: if supply difficulties occur, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order.

The prices of the products include VAT in force. Joya Cakes reserves the right to modify the sale prices at any time. We reserve the right to withdraw any product from our website at any time and / or remove or modify any material or content thereof. The payment of orders (made by phone or mail) can be made using the following methods:

* Bank transfer or deposit. It is essential to manage the order that the full amount already paid in the account provided by Joya Cakes appears or, failing that, the receipt or transfer receipt (sent to the email provided by Joya Cakes.

* Card payment. Payments by credit or debit card (Visa, Visa Electron, Mastercard and Maestro), Pay Pal are accepted. To protect the security of payment by credit or debit card, we use secure payment systems. The confidential payment data is transmitted directly and in an encrypted form (SSL) to the financial institution. When making the payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will request the authentication and authorization of the operation.

* Through PayPal you can pay quickly and safely with your PayPal account or with your credit or debit card (without the need to have a PayPal account), and without sharing financial information with us. Payments are managed entirely by PayPal, so we do not have access to your financial information. Card payments can be used for any type of delivery, either at home or in store.



Joya Cakes reserves the right to contact its customers and / or carry out certain checks when it deems it appropriate, in order to guarantee the authenticity of the personal data provided. Applicable regulations require that part of the information or communications we send you be in writing. By using the website, you agree that most communications with us are made electronically.

Delivery term

Joya Cakes undertakes to deliver the products to the delivery address that you indicate in the order. You can request the delivery of the products to another address and to a different natural person than the one who signed the order. Orders will not be delivered to PO boxes. In order to optimize delivery, we appreciate that you indicate an address where the order can be delivered within normal business hours. The postage derived from the shipments of the products will be reflected in the final note of the order.


Deliveries will be made from Monday to Friday (except holidays).

Under normal conditions, the transit time for orders received is a minimum of 48 hours. If your order is urgent, or requires a specific delivery date, please contact us at info@joyacakes.com or by WhatsApp (0034) 675861719 to confirm if it is possible to place the order.

Joya Cakes will not be responsible for delays in delivery that are not directly attributable to it and belong to the responsibility of the transport agency.

Shipping Costs Shipping costs will be communicated to the customer at the time of order confirmation. These expenses will be added to the price of the products. As general information, regardless of the minimum purchase, the shipping costs are € 2 in Axarquía and Costa Tropical, and € 16.00 in the rest of the province of Malaga, € 17.80 in the territory of Andalusia (apart from the province of Malaga) and € 20.08 in the rest of the Peninsula (Spain).

Returns Returns are not allowed.

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